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Type of Apprenticeship: Registered

Program Design: Competency

SOC Code: 15-1299.00 - Computer Occupations, All Other

Location: Saint Louis

$18.50 / hr

Credentials Received

  • Certificate
  • Certification

Additional Certifications Received

Students will receive a Certifificate of Completion as well as an exam voucher to sit for an industry recognised CompTia exam. 

Program Description

Ops 101:  Explore Ethical Hacking &  Cybersecurity Careers

We start off with hands-on practice with the tools and techniques of penetration testers and ethical hackers.  Learn how to find and exploit computer systems,  and explore cybersecurity career pathways.

Ops 102:  Intro to Computer Operations

Learn system interfaces,  identify and install hardware components,  and practice deploying Windows and Linux operating systems to build foundational skills that will kickstart your career in technical operations.

Ops 201:  Foundations of Computer Operations

Learn to support technology operations by resolving issues with hardware,  software,  and virtual or cloud systems.

In this hands-on course,  you will build up foundational Windows troubleshooting skills by exploring and overcoming challenging scenario-based labs.  Key skills such as communication,  knowledge and process documentation,  fundamental terminal operations,  performance monitoring,  system process management,  issue handling,  backup/imaging/recovery tools,  and software application operations are developed.

The course focuses on practical systems support and troubleshooting.  Students will utilize the CompTIA troubleshooting methodology as well as the ITIL service management framework to communicate,  resolve,  and document issues and incidents.  Students will also study how endpoints interact with the greater IT infrastructure,  exploring concepts such as network ports and protocols,  Wi-Fi,  and server-based user identity support.

Ops 301:  Networking and Systems Administration

Gain hands-on server and networking skills in this exciting course that follows the journey of the fictional GlobeX Corporation as it grows from a startup to a multinational enterprise with fully functional network and information systems.  As their new administrator,  get ready to deploy systems and design new networks in this fast-paced learning environment that mirrors critical on-the-job scenarios designed to prepare you for real-world Ops challenges.

The course integrates practical network and systems administration operations such as network design and troubleshooting,  VPN tunneling,  firewall configuration,  network security,  server deployment and configuration,  user identity management,  scripting &  automation,  and system health monitoring with professional exercises in change management and project planning in a simulated on-the-job narrative.

Requirements or Restrictions

Applicants must complete required pre-work and pass an interview

Length of Program

24 weeks.  Instruction is led live via Zoom,  Monday -  Thrusday nights at 6:30 and on Saturday mornings

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