Benefit Program Senior Specialist (BPSS)- Missouri Job Center Supervisor

Program Description

The Missouri Job Center Supervisor will supervise local office operation, staff, and customer service within the Job Center, and serve as a working Supervisor to provide services directly to Job Center customers.

To perform this job successfully, an individual must be able to perform each essential function of the job with or without reasonable accommodation.

• Responsible for the local office operation, staff, and customer service within the local one-stop delivery system

• Plan, organize, and supervise work of the office to meet goals and objectives of the Office and Department as outlined by the Strategic Plan

• Conduct regional outreach activities to locate job seekers and employers through contacts with local resource providers, as needed

• Promote Job Center services opportunities, and benefits and features of such, to customers and prospective customers based on customer needs and goals and services eligibility requirements

• Encourage a team concept among staff, and ensure a high standard of cooperation, collaboration and communication with Job Center staff and partners

• Supervise re-employment services for all programs and assist in meeting performance standards

• Provide on-going review and evaluation of employees giving appropriate feedback and counseling or recommendations

• Provide guidance and appropriate training to ensure employees have an opportunity to perform work at their expected competency level

• Monitor and manage staff schedules, attendance, time reporting and outreach scheduling.

• Plan, hold, and participate in weekly staff meetings; provide updates and information to staff as needed

• Attend quarterly regional supervisory meetings as well as other meetings and conferences as directed

• Review Office of Workforce Development and Job Center reports; relay appropriate information to Job Center staff

• Ensure required reports are submitted in a timely manner

• Provide information, ideas, and suggestions to management to improve office functions and productivity

• Advise management at once of changing conditions requiring review and suggest possible corrective action

• Consult with program supervisors on special problems and new policies and procedures

• Implement and adapt operating procedures to local area needs and develop supplemental policies, as necessary, in coordination with one-stop management

• Ensure proper use of government property and funds, as a public trust

• Promote the mission and vision of the Office of Workforce Development

• Maintain a professional appearance and demeanor

• Perform other related work as assigned

• Demonstrate regular and reliable attendance

Minimum Qualifications

• Beneficial education and/or work-related experience includes technical or professional experience in business, personnel or public administration or closely related area, including military service

To view and apply click link: https://mocareers.mo.gov/hiretrue/ce3/job-board/5effe9b2-4b89-494b-ac76-c45e25190768